We offer FREE returns In-store and Online.

Returns & Exchanges Condition

  • All items must be unworn
  • Footwear must be in the original shoebox
  • If returning via mail - the shoe box must be protected by a bag or protective shipping box. Do not tape or damage the shoe box. 



If returning online, just print a label and fill out the form and ship it back to us. We pay return shipping. 

IF YOU CAN'T PRINT YOUR RETURN LABEL AT HOME - Once you create your return label here - Canada Post will send you an email you can present at any post office - they will print the label for you at the post office

Returning in store, just bring your online receipt, show a clerk and you're done. 

All Footwear must be returned in the original packaging.

Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable

Our Return Policy

HOLIDAY RETURN POLICY - Effective Now - We will gladly accept holiday returns until January 13, 2024. Holiday returns accepted on orders after October 15, 2023. 

We will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.

Return To A Store

Depending on your method of payment, you can bring your return to any Blackwell location, where our sales associates will be pleased to assist you. Please remember to present a copy of the invoice e-mailed to you, either printed or on your mobile device. Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable.

Return Via Shipment

Ship your return back to us using free return shipping. Please remember to print or e-mail our online return form and a copy of the invoice e-mailed to you. All merchandise must be shipped in protective packing material (box, polybag, etc). Refunds less any shipping costs will be issued via the original method of payment within 10 business days of receipt.

Final Sale Items

PLEASE NOTE: Clearance Items are Final Sale and in Limited Quantities

The following items are finale sale and cannot be returned…

  • All Clearance

Defective Items

Defective items (including "final sale") may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by a Blackwell employee. To return your defective merchandise for assessment, please follow one of the above return methods.